OBS provides both custom and packaged support services, to ensure peace of mind and to complement the in-house technical capability of IT departments. We provide support services ranging from full-time outsourcing of critical Microsoft infrastructure to ad hoc third-level support of Microsoft servers and applications.
OBS provides support through email, phone and onsite services customised to meet the requirements and budgets of our customers. As a part of our support solutions we can provide:
- Problem resolution;
- Alerts of required patches and security threats;
- Upgrades and patches;
- Preventative maintenance;
- Microsoft technical strategy planning;
- Auditing and Recommendation;
- Process and Documentation;
- Account provisioning and management; and
- Staff support at times of heavy work load or employee absence
The Benefits
Our support solutions offer peace of mind by providing the following benefits:
- Minimising the risk of down time;
- Reducing security vulnerabilities;
- Reducing the cost of having to train internal IT staff in specialist areas;
- Ensuring maximum performance of systems;
- Providing faster problem resolution; and
- Access to trusted advice and the latest information on Microsoft products and architecture
Technologies Supported
OBS is 100% focused on Microsoft technology. OBS’s skills include, but are not exclusive to : Microsoft Office SharePoint Server (MOSS), Microsoft Active Directory, Microsoft BizTalk Server, Microsoft Exchange Server, Microsoft InfoPath, Microsoft Internet Security and Acceleration (ISA) Server, Microsoft Office Business Scorecard Manager and Microsoft Office Communications Server.
| OBS Basic Support Package |
OBS Standard Support Package |
OBS Premium Support Package |
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The OBS Basic Support package has been designed to provide IT support solutions in a timely fashion within standard business hours (8.30am – 5.00pm Monday – Friday). OBS Support representatives can be contacted via email, phone and onsite support can be arranged. |
The OBS Standard Support package includes the Basic support package but has been designed for medium size environments with the provision for more incidents, faster response and resolution times to keep your environment performing the way it should. |
The OBS Premium Support Package has been designed to provide IT support solutions conveniently, around-the-clock, 7 days a week. OBS Support representatives are available on-call, via email and onsite support can be arranged. |
Support Package Comparison Table
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Basic Support |
Standard Support |
Premium Support |
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Support on Call (24 x 7) |
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|
• |
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Secure, online support site |
|
• |
• |
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Preventative Maintenance |
|
• |
• |
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Ongoing monitoring and adjustment of Services to suit business needs |
|
• |
• |
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Business Hours Support 8:30am-5:00pm (EST) Monday to Friday |
• |
• |
• |
|
Access to Microsoft Technical Specialists including MCSE’s and
MCSD’s via OBS Email Support |
• |
• |
• |
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Access to Microsoft Technical Specialists including MCSE’s and MCSD’s via OBS Telephone Support |
• |
• |
• |
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Monthly report of Cases raised and resolution |
• |
• |
• |
|
Response guaranteed to support call/email within: (working
hours) |
4 |
2 |
2 |
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Service Level Agreement (SLA) 80% of all Cases resolved within: (number of working days) |
4 |
3 |
3 |
|
Support Hours per month |
10 |
15 |
20 |