Managed Application Services

OBS's Managed Services provides partnering and outsourcing services for organisatons who use the Microsoft SharePoint platform and are looking for ways to streamline or manage the inter, intra or extranet services they offer to customers, partners or employees. We have a unique combination of highly experienced SharePoint skilled personnel and predictable ITIL processes to provide certainty of outcome for customers.

What OBS offers?

Smooth Transition Process: Our Managing Change process follows a formalised approach to planning, categorising, assessing risk and rollback, prioritising the implementation of the changeover, as well as communications with all relevant stakeholders. We also assess organisational roles and processes, staffing levels and business expectations to ensure a good fit.

A Responsive SharePoint Service Desk: Our SharePoint Service Desk is the single point of contact for the co-ordination and communications of all incidents, and is responsible for tracking, assigning and escalating all incidents to the relevant owner.

Customised Service Levels: We offer a reliable, customisable and performance-orientated services which are delivered according to service level agreements that can be tailored to organisational needs. Ongoing Quality Commitment: We follow strict quality guidelines for managing SharePoint Applications, particularly relating to Business Continuity and Disaster Recovery.

Ongoing Quality Commitment: We follow strict quality guidelines for managing SharePoint Applications, particularly relating to Business Continuity and Disaster Recovery.