OBS Customer Care is designed to help organisations successfully support business systems built upon a broad range of Microsoft solutions.
OBS Customer Care provides organisations with the flexibility to tailor a solution that best fits their support requirements. We provide your organisation with access to trusted advice and ensures minimal risk to your IT infrastructure.
Customised support is available through our website, also via email and phone, to meet the requirements and budget of all customers.
As part of our support solutions we can provide:
- Problem diagnosis and resolution
- Facilitation of upgrades and patching
- Preventative maintenance
- Case Management and Technical Support Assistance
- Account provisioning and management
Fast, Expert Resolution of Technical Issues
In the event of a technical issue arising, the OBS Customer Care team will ensure you receive the support you need for prompt issue resolution. Our Problem Resolution process will ensure critical issues receive immediate expert attention until the issue is resolved.
Our Problem Resolution Process involves:
- logging problem resolution requests, either through our website, or via email or phone
- prioritisation of response times based on the severity of the problem and its impact on your business
- rapid escalation of critical support issues is undertaken to resolve the most severe problems.
Our specialist Microsoft support skills include:
- Microsoft Office SharePoint Server
- Microsoft Office Project Server
- Microsoft Dynamics CRM
- Microsoft Business Productivity Online Suite (BPOS)
- Third party problem management