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Microsoft Dynamics CRM Online combines everyday Microsoft Office applications with powerful customer relationship management (CRM) software accessed over the Internet to rapidly improve marketing, boost sales, and bolster customer service interactions.

Microsoft Dynamics CRM Online helps solve the challenges of lengthy and costly implementations, inflexible software and poor user adoption, with powerful, easy-to-use CRM software that is delivered over the Internet. It enables organisations to get up and running quickly and cost-effectively with the flexibility to meet the unique needs of any business.

It equips business professionals with access to customer information through a full suite of marketing, sales and customers service capabilities with a familiar Microsoft Office Outlook experience to help ensure rapid user adoption and fast results.