SAI Global provides organisations around the world with information services and solutions for managing risk, achieving compliance and driving business improvement.
It has three major divisions, Publications, Compliance and Assurance.

The Compliance Division provides a number of information services that are available to customers via a subscription service.

SAI Global’s Compliance Division had two goals that they sought to achieve with the development of the knowledge base solution. Firstly, to redevelop an acquired Privacy database that was outdated and did not have the capabilities to efficiently handle any newly acquired data; secondly to introduce a user management system that would support subscription-based access for SAI Global customers.